Refund policy
Return Policy
To protect our customers, our team, and our ability to ship hemp products legally, all returns must follow the guidelines below.
1. Proper Sealing for Returns
Returned products must be sealed using the same odor-control packaging used in your original shipment.
Unsealed or improperly sealed returns are at risk of being flagged or seized during transit.
We cannot process or refund seized or compromised returns.
2. Approved Return Carrier
Returns must be shipped only through USPS using a Haze House–approved return label.
Do not send returns via UPS or any other carriers. Unauthorized carriers may result in delayed or unprocessed returns.
3. Seized or Compromised Returns
If a return is seized or delayed due to odor, improper sealing, or failure to follow return instructions, Haze House cannot retrieve or refund the shipment.
4. How to Return a Product
- Ensure the product is sealed exactly as it arrived.
- Include any original paperwork to help us identify your order.
- Use the USPS return label included in your order or request a new one from us.
- Drop your package at an official USPS location and keep your tracking number.
By initiating a return, you agree to follow these guidelines.
If you have questions, contact our support team before sending your return.
Refund Policy
Our refund window is 14 days from the date you receive your order.
After 14 days, we cannot offer a refund or exchange.
Once we receive and inspect your return, we will email you with approval or denial of the refund.
If approved, a refund will be applied to your original payment method. Processing times vary depending on your bank.
Late or Missing Refunds
If your refund has not appeared:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank regarding posting delays.
If you still have not received your refund, reach out to us at:
haze-house@mail.com
Sale Items
Sale or discounted items cannot be refunded. Only regularly priced items are eligible.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange for the same product, email us at haze-house@mail.com.
Shipping Returns Address
Send all returns to:
Haze House Returns
7525 Southwest Hwy, Apt 3E
Worth, IL 60482
Customers are responsible for return shipping costs unless otherwise stated.
Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.